FAQs

How much postage will I pay? 

UK

Shipping is free when you spend £30 or more. If you order less than this, a total shipping charge of £3 will be added to your order. 

 

EU

Shipping is free when you spend £40 or more. If you order less than this, a total shipping charge of £8 will be added to your order. 

 

REST OF WORLD 

Shipping is free when you spend £50 or more. If you order less than this, a total shipping charge of £10 will be added to your order.  

 

How long does the delivery take?

We do our best to ensure that you receive your order as fast as possible.

All orders are shipped with standard postal services from our warehouse in United Kingdom.  The delivery within the UK generally takes 5 – 7 business days. However, please note that this time is an estimate and depends on the local postal service in your country.

 

 

How can I track my parcel?

We currently don't offer tracked shipping.

 

 

Are all products on the website in stock?

All products of our current collection are displayed on the website.  If an item is out of stock this will be stated on the product’s page.  In case of an unlikely discrepancy between the website and the actual stock in the warehouse due to a miscount you will be notified via email and receive a refund for the missing item(s).

 

 

Can I return my purchase?

Returns & Exchanges

If you are unhappy with our socks for whatever reason and wish to return them, please email us at: info@doveingreyhaze.com

Please do let us know why you wish to return/exchange, which item you wish to return/exchange.  We will send you an email with appropriate instructions.

You have the right to exchange or return Socks for a full refund within 14 days of receiving them. The item(s) have to be unused with labels and packaging intact. When you return or exchange an item(s), you must cover the shipping charges. As soon as we receive your return, we will exchange your item(s) or give you a full refund, depending on your wish. However, you will not be reimbursed for the original shipping charges.

We do not take responsibility for any socks lost during the return shipping.

 

 

Washing instruction

• Machine wash, gentle, at temperature indicated

• Press or block dry garment with cool iron

• Do not bleach

• Do not tumble dry